The <Section/> Element

This element permits to group elements in named blocks so that we can jump to them using element GoTo or GetDigits attribute action or Transfer attribute failureAction. If the xml contains a Section named 'main', the execution of the processing will start with it.

Element Attributes

Attribute Name Description Allowed Values Default Value
name name of the section non-empty string none

Example 1: jumping to another section using GoTo

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<IVR>
  <Section name="main">
    <Speak voice="en-US-Standard-C">Welcome.</Speak>
    <GoTo>step1</GoTo>
  </Section>
  <Section name="step1">
    <Speak voice="en-US-Standard-C">This is step one.</Speak>
    <GoTo>step2</GoTo>
  </Section>
  <Section name="step2">
    <Speak voice="en-US-Standard-C">This is step two. Bye.</Speak>
  </Section>
</IVR>

Example 2: handling transferFailure

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<IVR>
  <Section name="main">
    <Transfer failureAction="transferFailure">support</Transfer>
  </Section>
  <Section name="transferFailure">
    <Speak voice="en-US-Standard-C">Sorry. Transfer to support failed.</Speak>
  </Section>
</IVR>