The <Park/> Element

This element permits to park a call in the PBX while it waits to be picked up by some agent for example.

If the call was already answered, MusicOnHold will be played. If the call was not answered yet the distant-end will hear ringtone.

This is used basically to permit to create customized ACDs (Automatic Call Distributors): you park the call and then search for a suitable agent to answer it.

Element Attributes

Attribute Name Description Allowed Values Default Value
timeout for how long to keep the call parked (optional) a number in seconds 21600 (6 hours)

Example 1: user will hear ringback tone

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<IVR>
  <Park/>
</IVR>

Example 2: user will hear MusicOnHold

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<IVR>
  <Speak voice="en-US-Standard-C">Welcome! Please wait</Speak>
  <Park/>
</IVR>